SlashVoX Dialer
Contact Center anywhere software
Callcenter Suite for Outbound and Inbound Contact Centers

Callcenter predictive dialer and ACD system for inbound is never been cheaper and easy to deploy, Voice Fidelity is now offering a revolutionize VoIP Based Dialer based on Open Source technology, With the combination of Linux OS (Slackware or Centos is preferred), MySQL as database server, Asterisk® for VOIP, Apache and Php for Web Server and Scripting are combined together to get on to the next level. Slashvox Dialer can enhance your Telemarketer Peformance while dramatically reducing overall capital and operating costs. SlashVox Dialer are at the forefront of the next generation of Dialer replacements that offer tremendous benefits by consolidating your organization's data and telephony capabilities to a single network.

  


Here are few of the many benefits of migrating SlashVox Dialer:

Operating Cost Reductions

Call charges are drastically reduced for IP based traffic to and from remote offices. SlashVox®  Dialer will use a reliable VoIP connection if it is available or it will fall back to a PSTN connection.

A major operating cost of legacy Dialer systems is the required intervention by IT managers or technicians when staff moves around the organization. In a SlashVox® Dialer VoIP network each user is immediately recognized by handset or log on.

Minimum Investment Risk.

Minimum investment is required to get started since the SlashVox Dialer VoIP technology is embedded in your existing corporate data network. Your company can invest in a SlashVox Dialer and just a few SIP handsets to begin with. Subsequent telephony system expansion is as simple as plugging extra handsets into your existing LAN connections.

Installation Cost Reductions.

Our SlashVox®  Dialer models are among the cheapest on the market and hardware installation is so simple that there is no need to employ technicians or specialists. Just three cable connections are needed for many installations. Software configuration is done via your corporate intranet and this is also a simple procedure that does not require specialist staff. All of this equates to significantly reduced installation, upgrade and operating costs compared to legacy PSTN-based Dialers.

Improved Employee Productivity and Control of Telephony Traffic.

The wealth of enhanced telephony user features that arrive with SlashVox®  Dialer will increase employee productivity while the superb array of built-in call recording and archiving features will facilitate control of telephony traffic.

Flexibility and Upgradeability.

To upgrade legacy Dialers a technician would need to physically visit the site and make wiring changes or even replace the unit. SlashVox®  Dialer is software based and so upgrades can be performed remotely via the internet.

SlashVox Dialer Features:

- Ability for an agent to call clients in succession from a database through a web-client
- Ability to display a script for the agent to read with fields like name, address, etc. filled-in
- Ability to set a campaign to auto-dial and send live calls to available agents
- Ability to dial predictively in a campaign with an adaptive dialing algorithm
- Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
- Ability to transfer calls with customer data to a closer on the local system or a remote Asterisk server
- Ability to open a custom web page with user data from the call per campaign
- Ability to autodial campaigns to start with a simple IVR then direct to agent
- Ability to park the customer with custom music per campaign
- Ability to send a dropped call to a voicemail box per campaign if no agent is available
- Ability to set outbound CallerID per campaign
- Ability to take inbound calls grabbing CallerID
- Ability to function as an ACD for inbound and fronter/closer verification calls
- Ability to have an agent take both inbound and outbound calls in one session(blended)
- Ability for agents to log in remotely and have calls redirected to any phone number
- Ability to start and stop recording an agent's calls at any time
- Ability to automatically record all calls
- Ability to call upto two other customer numbers for the same lead
- Ability to schedule a callback with a customer as either any-agent or agent-specific
- Ability in Manual dial mode to preview leads before dialing
- Ability for agents to be logged in remotely anywhere with just a phone and a web browser
- Faster dispositioning of calls with agent key-binding (HotKeys)
- Definable Agent Wrapup-time per campaign
- Ability to add custom call dispositions per campaign
- Ability to use custom database queries in campaign dialing
- Recycling of Busy calls at a specified interval without resetting a list
- Dialing with custom TimeZone restrictions including per state and per day-of-the-week
- Dialing with Answering Machine Detection, also playing a message for AM calls
- Multiple campaigns and lead-lists are possible
- Option of a drop timer with safe-harbor message for FTC compliance
- Variable Drop call percentage when dialing predictively for FTC compliance
- Internal DNC list can optionally be activated per campaign
- All calls are logged and statuses of calls are logged as well as agent time breakdowns
- Load Balancing across multiple inbound or outbound Asterisk servers is possible
- Several real-time and summary reports available
- Real-time campaign display screens
- 3rd party conferencing(with DTMF macros and number presets)
- 3rd party blind call transfer
- 3rd party conferencing with agent drop-off
- Ability to set user levels and permissions for certain features and campaigns
- Ability for managers to listen-in on agent conversations
- Ability for managers to enter conversations with agents and customers
- Web-based administration
- Client web-app web pages available in English, Spanish, Greek, German, French, Italian, Polish, Portuguese and Brazillian Portuguese
- Admin web pages available in English, Spanish, Greek and German