We are one of the Open-Source Philippines pioneer offering VoIP based Contact center solutions for inbound and outbound using Asterisk® and Vicidial® at a fraction of a cost since year 2005 when web based interface management for asterisk like Elastix® and Trixbox® came in.
VICIDIAL® is a set of programs that are designed to interact with the Asterisk® Open-Source PBX Phone system to act as a complete inbound/outbound Call Center Suite.
The deployment
We are offering Vicidial® Professional support to a reliable, inexpensive and rock solid solutions for start-up and mid-sized Contact Centers and BPO to setup a Call center software. Read more...
We are now playing with the Cloud stuff. Integrating VoIP with Cloud Computing is the exciting part of the game where you can maximize your infrastructure to the next level at a fraction of a cost.
VICIDIAL® is a set of programs that are designed to interact with the Asterisk® Open-Source PBX Phone system to act as a complete inbound/outbound Call Center Suite.
MAJOR VICIDIAL® FEATURES:
- Inbound, Outbound and Blended call handling
- Outbound agent-controlled, broadcast and predictive dialing
- Full USA FTC-compliance capability
- Web-based agent and administrative interfaces
- Ability to have agents operate remotely
- Integrated call recording
- Three-Way calling within the agent application
- Scheduled Callbacks: Agent-Only and Anyone
- Scalable to hundreds of seats
- Ability to use standard Telco lines and VOIP trunks
- Complete feature list...
The deployment
We are offering Vicidial® Professional support to a reliable, inexpensive and rock solid solutions for start-up and mid-sized Contact Centers and BPO to setup a Call center software. Read more...
We are now playing with the Cloud stuff. Integrating VoIP with Cloud Computing is the exciting part of the game where you can maximize your infrastructure to the next level at a fraction of a cost.